Question 1

What can I expect from the MAGENTAVERSE?

Accepted Answer

ARTECHOUSE and Pantone invite you to step into MAGENTAVERSE and explore the boundless sights, sounds, feelings, and inspirations of the Pantone Color of the Year 2023, Viva Magenta. Embark on an artistic exploration and feel the power of the hue as you explore multiple immersive rooms with textures and interactions that showcase Viva Magenta in all of its forms.

Question 2

Where is the experience located?

Accepted Answer

The event will take place at ARTECHOUSE - Miami, 736 Collins Ave, Miami Beach, FL, 33139

Question 3

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

The exhibition will be held in an indoor venue.

Question 4

How long does the experience last?

Accepted Answer

The visit will take around 60 minutes.

Question 5

Is it COVID secure and safe?

Accepted Answer

The experience is designed to be COVID safe. Guidelines here covid guidelines

Question 6

Is there air conditioning?

Accepted Answer

Yes

Question 7

Is the experience accessible for deaf people?

Accepted Answer

Yes the experience is primarily visual

Question 8

What accessibility options do we have for someone visually impaired?

Accepted Answer

For questions regarding the accessibility of specific exhibitions or installations, please contact the box office at miami@artechouse.com

Question 9

Will there be strobe lights?

Accepted Answer

Installations are highly immersive and some may use strong lighting effects as well as loud surround sound.

This exhibition is not recommended for individuals with a family or personal history of photosensitive epilepsy, anxiety, claustrophobia, migraines, heart conditions, and/or sensitivity to flashing lights.

Commercial photography, performances, product shoots, press interviews, media shoots, and all professional video and camera equipment is PROHIBITED without advance approval and accompaniment from an ARTECHOUSE representative.

Contact press@artechouse.com for requests. Kindly note that the submission of a request does not necessarily grant approval. Please await a response from our Press team before proceeding.

Photo Policy

Question 10

Are there chairs available? Can I be seated during the experience/exhibition?

Accepted Answer

There is some seating available throughout the space.

Question 11

Will restrooms be available on site?

Accepted Answer

Yes.

Question 12

Do I need to wear a mask?

Accepted Answer

While we do not require masks for entry, consistent with current CDC guidelines we strongly recommend wearing a mask or facial covering during your visit. To read more about local guidelines please refer to the following websites for Miami.

Question 13

Do I need to arrive at the start of my scheduled session?

Accepted Answer

Please arrive on time for the start of the session for which you purchased ticket(s). Note that your ticket is only valid for the date and time purchased.

Question 14

What happens if I arrive late?

Accepted Answer

We will do our best to accommodate you.

Question 15

Can I bring animals?

Accepted Answer

Pets are not are permitted within the space. The only exception will be for service animals trained to perform specific tasks and does not include emotional support pets.

Question 16

Is there an age requirement?

Accepted Answer

Tickets are required for all visitors ages 4 and up. Children ages 15 and under must be accompanied by an adult. All children must be closely supervised to ensure their safety and the safety of the artwork. Because our exhibitions change throughout the year, we suggest that visitors refer to the description of each new program on our website for age recommendations.

Question 17

Is the venue ADA compliant?

Accepted Answer

We are a fully-accessible space. Mobility devices such as wheelchairs and walkers are allowed on the exhibition floor. Some individual installations may have an intended use or method of interaction that may be difficult for some visitors, but each is nonetheless fully maneuverable and compliant with the ADA.

Question 18

Is there parking available?

Accepted Answer

We recommend the 7th St. Garage for vehicle parking and bike parking along Collins Ave. If driving, please note that ARTECHOUSE does not offer parking or validation.

Question 19

What if the weather is bad?

Accepted Answer

If weather requires closing the experience for the day we will reschedule your tickets for a future date.

Question 20

What are the prohibited items at the experience?

Accepted Answer

We request that you do NOT bring any drinks, food or illegal substances. Please dispose of any prior to arriving for your visit.

To protect our reflective flooring, stiletto heels are not permitted. You will be asked to remove them before entering.

Please do not bring tripods, selfie sticks or professional photo/video equipment during your visit.

The use of costumes, non-health related masks and/or props is not allowed.

Please refrain from bringing any large objects, daypacks, backpacks or luggage. We do not offer storage lockers or spaces for large or valuable items.

Strollers are NOT permitted in the space, however they can be left in a designated area during your visit. All items are left at own risk and ARTECHOUSE does not accept responsibility for any item left in this area.

We are a smoke free facility, so all types of smoking, including smokeless electronic cigarettes, is strictly prohibited.

Guests must be properly attired to enter the space. Swimwear must be covered up, and shirts and shoes must be worn. Management reserves the right of refusal to any guest not deemed suitably attired.

Pets are not are permitted within the space. The only exception will be for service animals trained to perform specific tasks and does not include emotional support pets.

No drugs or firearms. Participants thought to be unstable or under the influence of drugs or alcohol will not be admitted and will be requested to leave.

If you are not feeling well or think you have been exposed to COVID-19, please let us know and we will be happy to rebook you for another time.

Question 21

Are wheelchairs available to rent?

Accepted Answer

No.

Question 22

Can I purchase a ticket at the event?

Accepted Answer

We strongly recommend purchasing tickets online ahead of time, as this is the only way to guarantee entry for your desired day and time, as well as to have a contactless check-in. A limited number of full-price tickets may be available at the door but they are dependent on capacity fluctuations and cannot be guaranteed.

Question 23

Where can I get tickets?

Accepted Answer

On the Fever app, available on Google Play and Apple Store.

On the Fever website.

Question 24

Are refunds allowed? What is the exchange policy?

Accepted Answer

Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us and our user support team will process your request. Make sure to include your ticket order number.

Question 25

Is there a Military discount?

Accepted Answer

We offer special pricing for students, seniors, military and first responders and sometimes offer special pricing for local residents. Please bring your ID or other documentation to confirm your status as a member of one of these groups at check-in.

Question 26

Do I need to print my ticket?

Accepted Answer

No, your contactless tickets will be validated directly in the Fever App.

Question 27

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking Transfer Tickets on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

Question 28

Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?

Accepted Answer

We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please contact us for more information. Make sure to include your ticket order number.

Question 29

What are the official sellers for this experience?

Accepted Answer

Official tickets for MAGENTAVERSE can only be purchased on Fever. Tickets are not available on any other website or ticketing platform.

Question 30

Can I make a Group Booking?

Accepted Answer

If you would like to book for a group, please contact us to get in touch with your preferred attendance date and the size of your group.

Question 31

I can't find my ticket. What can I do?

Accepted Answer

You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

MAGENTAVERSE MIAMI

Discover various rooms of colors, textures, and interactions engaging your senses of sight, hearing, and touch

1. Multisensory Experience

2. Multiple Art Installations

3. Pantone Color of the Year

MAGENTAVERSE REVIEWS

What people think about the experience in Miami

PRACTICAL INFO

Where's MAGENTAVERSE located?

ARTECHOUSE Miami

Faqs

THE EXPERIENCE

Access

Tickets